Refund Policy

We believe that you will love what you ordered but if something doesn't work out, we will gladly accept returns or exchange within 30 days from the original shipping date.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • Unless the item is defective, you will be responsible for shipping costs to send the item back to us.
  • Custom handmade items are not eligible for returns. 
  • Your refund will be credited back to the original method of payment used to make the original purchase.
  • Original shipping costs are non-refundable.
  • We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.

To start a return, or if you have any questions, feel free to send an email to: Contact@bjoyusa.com.